Fault Repair
FAQ
Below are solutions to common issues, available for download so you can troubleshoot quickly on your own.
Fault Repair Process
Tianji Robotics offers after-sales support via phone, remote assistance, and on-site visits, helping customers complete repairs quickly so the robot returns to production as soon as possible.
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1. Record the robot’s manufacture date, serial number, application project, fault description, and alarm code
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2. Customer company name, contact information, and contact person
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3. Send to Tianji Robotics’ after-sales email: